Friends and Family Test results
Torbay and South Devon NHS Foundation Trust are committed to ensuring that they provide excellent care and the best patient / client experience.
The Friends and Family Test (FFT) is an important feedback tool that supports the principle that people who use NHS health services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with follow-up questions, the FFT provides a method to highlight both positive and negative patient experience. This kind of feedback is vital in helping to improve the services provided by this Trust and in supporting patient choice.
The Department of Health and NHS England has implemented this process with all health services provided by the NHS. The results from these questionnaires are calculated using the statistics, percentage of patients recommending and percentage of patients not recommending.
The results of the Friends and Family Tests are displayed in public areas throughout the Trust.