Friends and Family Test results

Torbay and South Devon NHS Foundation Trust are committed to ensuring that they provide excellent care and the best patient / client experience.

The Friends and Family Test (FFT) is an important feedback tool that supports the principle that people who use NHS health services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with follow-up questions, the FFT provides a method to highlight both positive and negative patient experience. This kind of feedback is vital in helping to improve the services provided by this Trust and in supporting patient choice.

From 2014, the Department of Health and NHS England decided to implement this process with all health services provided by the NHS. The results from these questionnaires are calculated using the statistics, percentage of patients recommending and percentage of patients not recommending.

As of October 2015, the Community and Acute Trust became one organisation; this is the reason why the below results only date back to October 2015. The responses reflect the percentage of patients that would be “Likely” or “Extremely Likely” to recommend the services the Trust provides to a friend or relative if they required similar treatment.

The latest results for January 2016 are as follows:

A total of 1144 responses were received across the Trust and of these, 97% stated they would be “Extremely Likely” or “Likely” to recommend our service to friends or family if they needed similar care or treatment. This equates to 97% of patients/service users would recommend the service they received.

The Friends and Family Test scores from October 2015 to January 2016 are:

MonthOct 2015Nov 2015Dec 2015Jan 2016
Score98%97%97%97%

This Trust also provides Adult Social Care Services in Torbay and the Trust has decided to obtain feedback from clients that use these services in the same way. These responses are not reportable to NHS England and the Department of Health; however, the responses that have been received from Adult Social Care from October 2015 to January 2016 are:

MonthOct 2015Nov 2015Dec 2015Jan 2016
Score93%100%
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