Contact us

Chief Executive
Torbay and South Devon NHS Foundation Trust
Torbay Hospital
Lowes Bridge

Torbay Hospital Switchboard: 0300 456 8000 (local rate) or 01803 614567
Email: Chief Executive

Feedback and complaints

If you have something to say about our service, either good or bad, please let us know. Your feedback is important to us.

Please contact either our Torbay Hospital team or our Community Services team. If you are unsure please ring either team and they will do their best to help you.

Community Hospitals and Services
Telephone: 01803 217397 or 0800 032 7657, Monday to Friday 9am – 5pm
Email: Feedback and Engagement Team | (

Torbay Hospital PALS Team
Telephone: 01803 655743/655838, Monday to Friday 8am – 4pm
Freephone: 0800 0282037
Text Phone: 01803 654742
Email: Torbay Hospital PALS Team | (

Our leaflet “We want to know what you think” is available and explains the Trust’s Complaints Procedure.

For more details about the Patient Advice and Liaison Service (PALS), please see their information.

Making contact

Contacting a patient

If you have a friend or relative currently in our hospital and you need to speak to them or the ward team, you can contact them using the bedside telephones or by calling the ward.

Contacting a service or department

If you wish to make contact with a hospital service or department, contact details are available within the Services section. Alternatively please call our main switchboard on 0300 456 8000 (local rate) or 01803 614567 and ask for the service you require.

Media Relations and Freedom of Information requests

The Trust’s Communications Team is responsible for producing a range of information for the general public, staff and the media about the Trust’s work, standards and services.

Details regarding Freedom of Information requests can be found on our FOI pages.

Contacting us by fax

If you wish to fax us anything that contains personal or confidential information, please use one of our safe haven fax numbers.

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