Privacy and cookies

Privacy

The NHS is committed to respecting the privacy of individuals using this website. Torbay and South Devon NHS Foundation Trust does not collect any personal information about those using the site, or use cookies to track or log information about users. We do analyse the server log files which contain details of the Internet Protocol address (IP address) of computers using the site, pages looked at, the times of day and the type of web browser used. None of this information is linked to individuals or distributed to third parties.

There are two types of cookie you may encounter:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them

First party cookies

A to Z list (filter): We use cookies for the a to z filter on our services page. This allows your browser to remember which letter you selected when returning to the page.

Accessibility control (style): We use cookies for the size and contrast accessibility setting on the website. The cookie stores no information other than your preferred setting.

Third party cookies

Browsealoud: Our website uses the Browsealoud plugin which allows text on the page to be read aloud. Cookies may be set to store information and preferences when using the plugin. To find out more please visit Texthelp.

Google: We use Google Analytics to collect statistics about site usage such as when the visitor last visited the site. The cookie contains no personal information and is used only for web analytics. This information is used by us to help to improve the experience for you on our website.
Some of our pages include interactive Google maps. Cookies may be set to store information and preferences about these maps or other associated services on pages where we embed Google maps. To find out more please visit Google’s Privacy Policy page.

SiteImprove: The SiteImprove nmstat cookie contains a randomly generated ID used to recognise your browser when you read a page. It collects statistics about site usage such as when the visitor last visited the site. The cookie contains no personal information and is used only for web analytics. This information is used by us to help to improve the experience for you on our website. To find out more please visit SiteImprove.

Vimeo: We embed videos from our Vimeo channel. Vimeo sets a number of cookies on any page that embeds a Vimeo video. These cookies appear to include a mixture of pieces of information to measure the number and behaviour of Vimeo viewers, to hold information about current viewing video settings as well as a personal identification token, if you are logged into Vimeo. To find out more please visit Vimeos’ cookie policy information page.

YouTube: We embed videos from our YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

How to control and delete cookies

If you wish to restrict or block the cookies which are set by the Torbay and South Devon NHS Foundation Trust website, or indeed any other website, you can do this through your browser settings. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

The websites www.aboutcookies.org or www.allaboutcookies.org contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may cause the Torbay and South Devon NHS Foundation Trust website to work incorrectly.

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