Physiotherapy appointment service

Do I need to see the Physiotherapy service?

Physiotherapy helps you to regain strength and function after a mild sprain or strain to a joint, but not everyone needs to see a physiotherapist. This video will explain what you can do to care for your injury and when you need to seek further advice.

Patients Know Best self referral appointment service

Physiotherapy have introduced a method of communicating electronically with their patients. Any patient registered with a GP in the South Devon area is now invited to create a Patients Know Best account to communicate directly with the Physiotherapy team at Torbay Hospital whilst enabling the patient to access information and store their medical records.

Patients Know Best (PKB) is a system that allows you and the people supporting your care to share information about your care. It also means you can communicate securely with those involved in your care. You can access it on your computer, smartphone, tablet or any device that has an internet connection.

Please create your account and request your physiotherapy appointment.

Already registered? Login into your Patients Know Best account

For help and information about Patients Know Best, including how to register and send messages to your clinician, email help@patientsknowbest.com.

How can I register and arrange my appointments?

Please register as a new user or affiliate your account with this team if you are an existing user. After you have registered for an account, you can log-in and start a pre-appointment consultation to request an appointment. You do this from your record’s homepage by selecting the ‘Request Physiotherapy Appointment’ consultation from the drop downs beside the start button as shown below.

PKB physio screen

What happens next?

Once you have requested a referral, and completed a short questionnaire, the Physiotherapy team will endeavour to respond within one working day with an appointment date and time. You will receive an email notification each time you receive a message in Patients Know Best, and you can log in to view the details of that message. Please note, appointments are generally scheduled within the next 72 hours to ensure you are seen as soon as possible.

Frequently asked questions

  1. Is it medically secure? Yes. Patients Know Best is covered by the Data Protection Act and operates within strict NHS security standards.

  2. Who owns the information? The system operates for your benefit and is a patient-owned medical records and communication system, which enables you to allow others to discuss your health and treatment.

  3. Why can’t I use email to communicate with my healthcare team? The system needs to ensure confidentiality, and because email cannot itself guarantee only the intended recipient reads the message, a safe way of electronically communicating has been offered: PKB. All information about your health is kept safe in the secure PKB website at all times. This makes it a lot safer and more secure than using your regular email account. When receiving a message through the PKB system, you will receive a notification into your normal email to look in your PKB account. This is a similar model to that which banks use when communicating financial information with their customers.

  4. How can I learn more about the service? Please visit the Patients Know Best website for further information and case studies. For help and information about Patients Know Best, including how to send messages to your clinician, email help@patientsknowbest.com.

  5. Are other hospitals using Patients Know Best? It is used internationally, and one of the benefits for patients is if you need to seek medical attention when abroad you will be able to access your medical record anywhere in the world through a computer, tablet or smartphone connected to the internet. This will help you share your medical information when abroad or on holiday.

  6. How can I verify my account? Your clinical team will need to verify your account so that they can confirm that you are the patient before medical information is sent to you. Please note: If you have an account opened for you directly by your doctor, they know you already, so your account will already be verified.

    As the Physiotherapy team are trialling the new system, they are currently unable to verify patients’ accounts – however we are looking to set this up in the coming months. When this happens, you will be asked to bring proof of identification to your appointment to fully activate your account. If an account is verified and contains the patient’s NHS number, information from the hospital can start to automatically flow into the account. Patients will also be able to invite other professionals and carers to view your record should you wish.

Help and information

For help and information about Patients Know Best, including how to register and send messages to your clinician, email help@patientsknowbest.com.

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