Accessible Information Standard

The Accessible Information Standard tells organisations how they should ensure that disabled patients / service users and, where appropriate, carers and parents, receive information in formats that they can understand, and that they receive appropriate support to help them to communicate.

Accessible information directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss.

NHS England

In order to advance equality of opportunity under the direction of the Equality Act 2010, NHS England has mandated the Accessible Information Standard. The Standard applies to all organisations which provide NHS or adult social care and they are required by law to follow the Standard.

The aim of the Standard is to establish a framework and set a clear direction so that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability, impairment or sensory loss, receive the following:

  • Accessible information (information which is able to be understood by the individual – eg large print, braille, easy read, email)
  • Communication support (support to enable effective, accurate dialogue between a professional and a service user eg British Sign Language (BSL) interpreter)

This short video provides information about the Accessible Information Standard and what you need to do.

A guide to the Accessible Information Standards for patients

A guide to the Accessible Information Standards for patients (BSL)

We would ask for anyone who requires any assistance in communicating with us, or wishes to receive information in an alternative format to contact us and ask for your records to be updated.

Additional resources

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