Launching the Torbay SEND Pledge

Published: 27 February 2023

In November last year, a report from Ofsted and the Care Quality Commission (CQC) identified significant weaknesses in services for children with SEND in Torbay and said that collectively the council, education and NHS partners must do better.

Collectively, we accepted the findings of the report and from this point on, together we took immediate action and most importantly – we listened.

Alongside partners, we carried out an online survey to find out about the first-hand experiences of the parents, carers, children and young people using the service.  We would like to thank you all for taking the time to share your lived experiences in the survey.

The outcomes of the survey informed the co-creation of a plan– known as a ‘Written Statement of Action’ – explaining how the partnership will improve services.

As part of this plan, the partnership has been working with children, young people and their families to create a pledge setting out how we will treat people using our services. This will help improve the culture across the services and will be the basis of our practice and training. Click here to read our pledge.