Patient experience

Ensuring patients have a good experience of hospital services is a key priority for the Board of Torbay and South Devon NHS Foundation Trust.

To help the Trust monitor and improve patient experience a number of mechanisms are in place. Some of these are overseen by the Trust while others are overseen by external organisations. Together they provide an effective means for the hospital to listen, monitor and improve the patient experience as necessary.

Key methods of monitoring patient experience at Torbay Hospital include:

The Care Quality Commission (CQC) oversees:

• Adult inpatient survey
• Children and young people’s patient experience survey
• Maternity survey
• Urgent and emergency care survey
• Outpatient survey
• CQC full registration

Visit the CQC website for our patient experience surveys.

Healthwatch Torbay: Torbay and South Devon NHS Foundation Trust Patient and Service User Experience Feedback Survey.

Other methods of monitoring patient experience include:

• The Friends and Family Test
• NHS Benchmarking Network – National Audit of Care at the End of Life
• Also see the NHS website

What patients say

Comments from our patients are available to view on The NHS website.