Ensuring patients have a good experience of hospital services is a key priority for the Board of Torbay and South Devon NHS Foundation Trust.
To help the Trust monitor and improve patient experience a number of mechanisms are in place. Some of these are overseen by the Trust while others are overseen by external organisations. Together they provide an effective means for the hospital to listen, monitor and improve the patient experience as necessary.
Key methods of monitoring patient experience at Torbay Hospital include:
The Care Quality Commission (CQC) oversees:
- Inpatient patient survey
- Maternity patient survey
- Accident and Emergency patient survey
- Outpatient patient survey
- CQC full registration
Other methods of monitoring patient experience include:
What patients say
Comments from our patients are available to view on the NHS Choices website.