Weekend Diagnosis: Improving the quality of care at home

Published: 23 November 2016

Liz Davenport, Chief Operating OfficerThis Weekend Diagnosis is from Liz Davenport, our Chief Operating Officer

Supporting people to be able to live independent lives at home is a core aim as we transform the way we provide care. To do this we need to have the right high quality services in place.

Following the publication of Healthwatch Torbay and the Care Quality Commission (CQC) reports about the quality of domiciliary care provided by Mears Care Plc I am sure some people may be concerned about the implications on our aims to care for more people at home. I want to reassure you that I, together with our commissioning partners, Torbay Council and South Devon and Torbay Clinical Commissioning Group (SDTCCG) and Mears are working together to ensure that a high quality service is provided. Whilst improvements have been seen we are very sorry that for some people the quality of services are not at an acceptable level. But we believe the necessary improvements will be made.

As part of our care model we are also investing in a number of other services to support people to be independent and living at home wherever possible. The community services consultation, led by SDTCCG, looks at options to change the services we provide to better support people to be as independent as possible. And whilst we are waiting for the outcome of the consultation before most of the changes can happen we are able to make some key investments in services to help people right now. The services we are investing in include intermediate care and wellbeing coordinators which now available right across Torbay and South Devon.

Intermediate care services provide temporary support to people to either avoid an unnecessary stay in hospital or following a hospital stay. The teams are made up of a range of professionals and the care given is tailored to the individual’s needs. Wellbeing coordinators, which is a partnership with the voluntary sector, are also now in place right across our area. They help people to access the services they need.

We want to make more investments in community services which us what is proposed in the consultation which continues until 23 November. If you would like to take part complete the questionnaire on South Devon and Torbay CCG’s website www.southdevonandtorbayccg.nhs.uk.