Accessibility Statement

This accessibility statement applies to all pages available on the domain

This website is run by Torbay and South Devon NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  •    change colours, contrast levels and fonts
  •    zoom in up to 300% without the text spilling off the screen
  •    navigate most of the website using just a keyboard
  •    navigate most of the website using speech recognition software
  •    listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) and also BrowseAloud a tool on this website that can read aloud all pages and documents, translates text and offers simple reading modes and font selection and magnification.

View the Accessibilty information page to find out how to use these features.

We’ve also made the website text as simple as possible to understand.

Adapting your experience to your needs

We have made the site as usable as we can, but you might have a better experience if you change the settings on your computer to suit your individual needs.

For example, you might change the site’s colours, increase the text size, or have the site spoken aloud.

For help customising your experience using accessibility features already on your computer, or by installing extra assistive technologies, visit these websites:

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • older videos may not have captions.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Contact the Communications Team on 01803 654286 or via email.

We will ensure that enquiries are dealt with quickly and appropriately.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, You can use the ‘Found a problem with this page? Tell us about it and help improve our site’ text and link listed at the bottom of all webpages on this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Torbay and South Devon NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  •    Some PDF and word documents may not be tagged and are not all available as HTML pages.

Non-compliance with the accessibility regulations

Inaccessible PDFs and/or Word documents that read out on screen readers, and poor colour contrast that makes text difficult to read – especially for visually impaired people. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new PDF or Word documents we’ll make sure they are tagged to meet accessibility standards.

Videos that do not have transcritps or captions – This fails WCAG 2.1 success criterion 1.2.1, 1.2.2 and 1.2.3  Audio-only and Video-only (Prerecorded).

Disproportionate burden

We’ve assessed the cost of fixing the issues with accessing information and it would be a disproportionate burden to change all PDF and Word documents added to the site since September 2018 to HTML pages or tag them. This will not be a disproportionate burden forever with all PDF and Word documents replaced within two years and old videos removed or subtitles and captions added.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish from June 2021 will meet accessibility standards.

What we’re doing to improve accessibility

We plan to improve accessibility on this website over the next two years. All PDF and Word documents will be tagged for accessibility and run through the Adobe Accessibility.

All video content added will have a full transcript and captions.

Any new content types will be reviewed for accessibility before implementation.

Preparation of this accessibility statement

This statement was prepared on 20th May 2021. 

This website was last tested on 19th May 2021. The test was carried out by Torbay and South Devon NHS Foundation Trust Web Services.

We reviewed the website in order to draw conclusions on best approach and the roadmap to full accessibility. 

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