Frequently Asked Questions (FAQ)

Below are some Frequently Asked Questions, for full information visit the relevant pages in this Audiology Section.

Select the headings below to view the answers

If you feel you are having problems with your hearing then make an appointment to see your GP He or she may be able to treat your hearing loss or they may refer you to see an Audiologist for a hearing assessment.

Please use olive oil drops every night for a week and then see your GP to request them to remove the wax. They will select the appropriate method of wax removal.

Kingsbridge and District Tinnitus and Hard of Hearing Group meets at the Rest Rooms, The Quay, Kingsbridge, once every two months. The group gives members the opportunity to discuss their various hearing problems. They have speakers on related subjects and have in attendance a hearing therapist and a representative of the RNID. They welcome new members at any time. Membership fee is £6 a year. A Conversor Multipack is provided to help with hearing during the meetings.

For further information and meeting dates please contact the joint chairs, Brenda Winter on 01548 580433 or Jean Brooking on 01548 580511.

There are lip reading classes in the following areas:

  • WEA Exeter – Thursday mornings and afternoons
  • Jasmyn House, Midvale Road, Paignton – Friday mornings
  • The Avenue Church, Newton Abbot – Friday afternoons

All classes cost £60 for 10 weeks or are free of charge for anyone on an income-related benefit.

For further details contact Ruth Bizley:

Email: ruth@bizleyart.com
Tel: 01297 442239
Mobile text: 07855 340517

Other events and sessions

There are classes at Jasmyn House in Paignton

We normally recommend getting your hearing retested every 3 years as hearing loss is usually a very gradual process. Once you have had your hearing aid fitted you will be added to a 3 year recall list. We will contact you to arrange a further appointment. However in exceptional circumstances your hearing might decline more rapidly, if this is the case you would need to see an audiologist for a repair appointment first to make sure the hearing aids are working as they should be.

No, your hearing is likely to naturally deteriorate over time but wearing a hearing aid won’t make it worse. If anything it is good for your hearing pathways in the brain to remain active.

However do not wear your hearing aids in any environment where you should be wearing ear defenders. For more information on this please see protecting your ears from noise.

If you have lost your hearing aid please make an appointment for an impression of your ear to be taken. Please note we will need your ear to be completely clear of wax for this appointment. If you have any old ear moulds please bring them with you and we might be able to replace the hearing aid at that appointment.

There is a charge of £50 for a lost or damaged hearing aid. Please read our lost and damaged aids policy.

Most of our hearing aids have the option of a loop system on them. If you have not got this or would like it activated please make an appointment.

If you think your hearing aid has the loop but you are unsure how to use this or what it does, please make an appointment.

If your hearing aid is whistling it may be for one of the following reasons:

  • Your earmould may not be in properly, if this is the problem you may find that it is uncomfortable. Also your hearing aid may fall out. If you are unsure whether you are putting your earmould in properly, please see an Audiologist for advice.
  • There may be wax in your ears, please have your ears checked by your GP before arranging an appointment to see an Audiologist.
  • Your earmould may need replacing; these do shrink over time and this can cause the hearing aid to whistle. Again, your ears will need to be clear of wax before we can take a new impression of your ears.

Batteries are provided free of charge and can be picked up by you or someone else on your behalf. Please note that you will not be given batteries without your battery book. Remember to switch the hearing aid off when you are not using it in order to save the battery.

You should have received an instruction leaflet when your hearing aid was fitted but if not please get in touch and we will send you one in the post. If you are having problems with your hearing aid and would like someone to go through the controls with you then please make an appointment.

All our hearing aids and batteries are provided free on the NHS. However they remain the property of the NHS and if they are lost or damaged there is a charge of £50. Please read our lost and damaged aids policy.

In most situations we would recommend wearing two hearing aids. There are a number of advantages to this including improved hearing in groups and noisy places and being able to tell where sound is coming from better. However not everyone is suitable for two hearing aids and your audiologist will advise you on this. If you have chosen just to go for one we can always fit you up with a second hearing aid at a later date.

There are a number of things that could be causing this so please contact us for an appointment. Please specify this as the problem when booking as we may need to file the mould and we do not have the equipment to do this at all our clinics.

Please ring us and we can post you out a new one.

No, we are able to recycle your batteries for you but please feel free to recycle them yourself at any battery recycling points or in your household recycling.

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