Patient feedback

We hope that our patients are satisfied with the service they receive and value feedback so that we can evaluate and improve our service. If you have any comments or suggestions, whether good or bad we would be happy to hear from you and can be contacted by phone or email.

Telephone: 01803 656325
Email: Audiology – Hearing Care

Patient surveys

In the last few years we have conducted a number of patient satisfaction surveys to assess different areas of our service including waiting times, convenience of appointment, comfort of environment, helpfulness of staff and provision of written information. Of the 400 patients that responded to our surveys, over 96% of these agreed that they were satisfied with the service they received.

On the latest survey the scores are generally comparable with a previous survey with high satisfaction scores over 96% for all questions that were answered by all patients.

The lowest scoring question across the surveys was whether patients were satisfied with the length of time they waited to receive their appointment with 93% of patients agreeing that they were satisfied. We have since changed our appointment booking procedure so that when a follow up appointment is needed this is booked straight away by the Audiologist. Our latest survey showed an increase in patient satisfaction to 98% for this question.

Action taken in response to patient feedback - you said, we did

Staff emailed to clarify what leaflets we are and should be issuing to each patient at a fitting. To be emailed around.
Staff to remember to issue the department email address as well as phone number to give patients another point of contact if lines are busy.
Staff to remember to cross out anything that doesn’t apply in the leaflets issued such as cleaning instructions that are not relevant or information not specific to that patient.
Staff to be reminded that there are two basic hearing aid leaflets on the shared drive under patient leaflets that can be printed and issued, one on lifetubes and one on moulds.

Patient comments

“Audiologist was very helpful and understood my problems as she has hearing problems like me, I am still having problems with what I was provided with which I will discuss with her at my next appointment with her.”

“For me everything was first class. My audiologist was a trainee who was excellent. She acted under supervision and if she needed to check to make certain she did, so her supervisor was attentive and encouraging. Audiologist takes her finals I believe next.”

“Would help if the audiology room had better sound insulation from the adjacent corridor as external noises interfered with the test. I expect the audiologists would approve.”

“Brilliant service”

“High standard of service at Totnes.”

“I was fitted with my hearing aids on the 25th Jan 2024 at audiology dept Newton Abbot Hospital. I am very pleased with the hearing aids. They were fitted and set up by a student audiologist. The student was very helpful and answered any questions I had.”