Benefits advice for patients and carers

The Lodge Cancer Support Centre can offer basic financial and benefits advice or book an appointment with our Citizens Advice Benefits Advice clinic (funded by Macmillan) held virtually on a Thursday morning. They can also provide entitlement advice for work related benefits and help with some form filling. We can help with some applications (for PIP or Attendance Allowance if they are under special rules).

Alternatively, for general advice on benefit entitlement you can contact:

Macmillan Helpline on Tel: 0808 808 0000
CAB Devon Advice line on Tel: 03444 111444

For specific benefit enquiries please see the contact numbers in the table at the bottom of this page.

  • Turn2us – for information on income-related benefits, tax credits, Council Tax Reduction, Carer’s Allowance, Universal Credit and how your benefits will be affected if you start work or change your working hours https://benefits-calculator.turn2us.org.uk

  • Policy in Practice – for information on income-related benefits, tax credits, contribution-based benefits, Council Tax Reduction, Carer’s Allowance, Universal Credit, how these are calculated and how your benefits will be affected if you start work or change your working hours https://www.betteroffcalculator.co.uk/free

  • entitledto – for information on income-related benefits, tax credits, contribution-based benefits, Council Tax Reduction, Carer’s Allowance, Universal Credit and how your benefits will be affected if you start work https://www.entitledto.co.uk

Health related benefits

If you have a long-term health condition (such as cancer) you may be eligible to claim a health-related benefit if your condition means you have difficult with every day tasks or getting around.

If you are over 16 and haven’t reached State Pension age you may be eligible for Personal Independence Payment PIP (see below).

If you are over State Pension Age then you may be eligible for Attendance Allowance.

Personal Independence Payment (PIP)

Who can claim

To be eligible for PIP you must be aged between 16 and your State Pension age.

You must also:

  • find it hard to do everyday tasks or get around because of a physical or mental condition – you can make a claim whether you get help from another person or not
  • have found these things hard for 3 months and expect it to continue for another 9 months
  • usually be living in England, Scotland or Wales when you apply
  • have lived in England, Scotland or Wales for at least 2 years – unless you’re a refugee or an immediate family member of a refugee

There are exceptions to these rules if you’re terminally ill or in the armed forces.

PIP is not based on the condition you have or the medication you take. It is based on the level of help you need because of how your condition affects you.

You’re assessed on the level of help you need with specific activities. It’s hard to say if the level of help you need will qualify you for PIP. But, if you get or need help with any of the following because of your condition, you should consider applying:

  • preparing and cooking food
  • eating and drinking
  • managing your treatments
  • washing and bathing
  • managing toilet needs or incontinence
  • dressing and undressing
  • communicating with other people
  • reading and understanding written information
  • mixing with others
  • making decisions about money
  • planning a journey or following a route
  • moving around

The help you get may be from a person, an aid (such as a walking stick or guide dog) or an adaptation to your home or car.

Claiming PIP

Making a claim for the benefit Personal Independence Payment (PIP) can take a long time. It can often take up to 4 months from starting the application to getting your money (if you’re terminally ill your claim will be processed more quickly).

For normal PIP applications, ring the PIP New Claim Line on 0800 917 2222 to register the new claim and you will then be sent a form for completion. Complete the form with the help of family and friends if necessary. If you require help to complete this you can contact:

  • CAB Devon Advice line on Tel: 03444 111444

  • Torbay Disability Information Service, 4th Floor Union House, Union Street, Torquay TQ1 3YA Tel: 0300 456 8373

  • Kingscare (Newton Abbot and Kingsteignton only) Tel: 01626 357090

  • Disability Support, Torbay Coalition of Disabled People South Devon, 1 Lymington Road, Castle Circus, Torquay TQ1 4BW Tel: 01803 215871 | Web: www.dstorbay.org.uk

If you have no success with the above, please phone The Lodge 01803 656490 and we can refer to DWP visiting team FAB visiting team (for Torbay residents ).

Attendance Allowance (AA)

You need to be State Pension age to claim Attendance Allowance.

Who can claim

You should apply for Attendance Allowance if you have a disability or illness and need help or supervision throughout the day or at times during the night (even if you don’t currently get that help):

  • with your personal care – for example getting dressed, eating or drinking, getting in and out of bed, bathing or showering and going to the toilet
  • to stay safe

You should also apply if you have difficulties with personal tasks, for example if they take you a long time, you experience pain or you need physical help, like a chair to lean on. It might help if you compare how you do the personal tasks now to how you used to do them.

Attendance Allowance isn’t just for people with a physical disability or illness. You should also claim if you need help or supervision throughout the day or night and have:

  • a mental health condition
  • learning difficulties
  • a sensory condition – for example if you’re deaf or blind

Special rules apply if you’re terminally ill.

You must have had care or supervision needs because of your disability or illness for at least 6 months before you can get Attendance Allowance.

You don’t need to have had a diagnosis for your condition to apply for Attendance Allowance. For example, you might still be having tests or appointments to find out what’s wrong with you. As long as you’ve needed help or supervision, or you’ve had difficulties, for 6 months because of your condition you can claim Attendance Allowance.

You can save time with your claim by applying before the end of the 6 months but you won’t get any money until then.

Claiming Attendance Allowance

For normal AA applications, these can be applied for online at: https://www.gov.uk/attendance-allowance or the form can be downloaded. You can also phone the Attendance Allowance helpline on 0800 731 0122 to be sent a form. Complete the form with the help from family and friends if necessary.

If you require help to do this you can contact:

  • CAB Devon Advice line on Tel: 03444 111444

  • Torbay Disability Information Service, 4th Floor Union House, Union Street, Torquay TQ1 3YA Tel: 0300 456 8373

  • Kingscare (Newton Abbot and Kingsteignton only) Tel: 01626 357090

  • Disability Support, Torbay Coalition of Disabled People South Devon, 1 Lymington Road, Castle Circus, Torquay TQ1 4BW Tel: 01803 215871 | Web: www.dstorbay.org.uk

  • Brixham Does Care (Brixham residents only): Old Market House, Town Hall, 1 New Road, Brixham TQ5 8TA, Tel: 01803 857727

  • Age UK Torbay Tel: 01803 555181 other areas Tel: 03332 412340

  • AA helpline on Tel: 08007 310122 and request a home visit

If you have no success with the above, please phone The Lodge 01803 656490 and we can refer to DWP visiting team FAB visiting team (for Torbay residents).

DWP contact numbers

BenefitContact

Attendance Allowance and DLA 65+

Telephone: 0800 731 0122
Textphone: 0800 731 0317

Bereavement Benefit

Telephone: 0800 731 0139
Textphone: 0800 169 0314
Welsh Language: 0800 731 0403

Carer’s Allowance

Telephone: 0800 731 0297
Textphone: 0800 731 0317

Disability Living Allowance
If you were born on or after 8th April 1948

Telephone: 0800 121 4600
Textphone: 0800 121 4523

Employment and Support Allowance New Style

Telephone: 0800 328 5644
Textphone: 0800 328 1344
Welsh Language: 0800 012 1888

Jobcentre Plus New Claims

Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh Language:0800 012 1888

Jobcentre Plus General Enquiries
(Jobseeker Allowance, Income Support, Incapacity Benefit and Employment Support Allowance)

Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh Language: 0800 328 1744

Maternity Allowance

Telephone: 0800 169 0283
Textphone: 0800 169 0286
Welsh Language: 0800 169 0296

Pension Credit or State Pension General Enquiries

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Welsh Language: 0800 7310453

Pension Credit New claims

Telephone: 0800 99 1234
Textphone: 0800 169 0133

Personal Independence Payment General Enquiries

Telephone: 0800 121 4433
Textphone: 0800 121 4493

Personal Independence Payment New Claims

Telephone: 0800 917 2222
Textphone: 0800 917 7777

Social Fund

Telephone: 0800 169 0140
Textphone: 0800 169 0286
Welsh Language: 0800 169 0240

Social Security Scotland Helpline

Telephone: 0800 182 2222

State Pension New Claims

Telephone: 0800 731 7898
Textphone: 0800 731 7339
Welsh Language: 0800 731 7936

Universal Credit Full Service
– If you manage your account online, also use for advances (contact can also be made via your online journal)

Telephone: 0800 328 5644
Textphone: 0800 328 1344
Welsh Language: 0800 012 1888

Translate this page: