Strategy, policy and quality
Measure Up – Torbay’s inter-agency carers strategy
Many of Torbay’s organisations recognise the vital part that carers have to play in our society, and want to work together to support them.
Every 3 years since 2000, in April they devise an inter-agency strategy for carers, based upon what carers say are their priorities for improvement. Healthwatch Torbay undertakes the engagement with Carers in order that Carers can be assured that the process is independent. The 2018-21 strategy is under development, but you can read Healthwatch’s engagement report.
There is an action plan at the end, which is translated into targets for the various organisations, and monitored regularly.
- Measure Up Action Plan (October 2017)
- Measure Up Action Plan (April 2017)
- Measure Up Action Plan (July 2016)
- Measure Up Action Plan (October 2015)
Torbay and South Devon NHS Foundation Trust is committed to improving its identification of, engagement with, and support to carers. The Carers Policy with Action Plan outlines how it aims to do this, and progress against the action plan is regularly reported.
Evaluations and feedback about carer support
Besides measuring our progress against the above, we also have a number of ways of evaluating. the quality of our services.
We believe that we are here to serve Carers, and really value the feedback which they give us. Here is an example of ‘You said.. we did…’ showing some of the things we have done as a result of carers feedback.
We have a group of trained carers and former carers who evaluate services. A selection of evaluation summaries is included here. If you would like the more detailed report, please contact us via our contact form.
- Carers Assessment Evaluation Report – April 2017
- Hospital Carer Evaluation – Final Report: April 2017
- 2014 Evaluation of Enhanced Recovery in Medicine
- 2012 Evaluation of Torbay Hospital based services to carers
Healthwatch Torbay were commissioned to provide an evaluation of Carers Services as a basis for the strategy above.
If you would like to comment on any of the services that we provide, please rate and review us.