Strategy, policy and quality

Measure Up – Torbay’s inter-agency carers strategy

Many of Torbay’s organisations recognise the vital part that carers have to play in our society, and want to work together to support them.

Every 3 years since 2000, in April they devise an inter-agency strategy for carers, based upon what carers say are their priorities for improvement. Healthwatch Torbay undertakes the engagement with Carers in order that Carers can be assured that the process is independent. The 2018-21 strategy is under development, but you can read Healthwatch’s engagement report.

There is an action plan at the end, which is translated into targets for the various organisations, and monitored regularly.

Carers policy

Torbay and South Devon NHS Foundation Trust is committed to improving its identification of, engagement with, and support to carers. The Carers Policy with Action Plan outlines how it aims to do this, and progress against the action plan is regularly reported.

Evaluations and feedback about carer support

Besides measuring our progress against the above, we also have a number of ways of evaluating. the quality of our services.

We believe that we are here to serve Carers, and really value the feedback which they give us. Here is an example of ‘You said.. we did…’ showing some of the things we have done as a result of carers feedback.

Carer evaluators

We have a group of trained carers and former carers who evaluate services. A selection of evaluation summaries is included here. If you would like the more detailed report, please contact us via our contact form.

Healthwatch Torbay

Healthwatch Torbay were commissioned to provide an evaluation of Carers Services as a basis for the strategy above.

If you would like to comment on any of the services that we provide, please rate and review us.

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