Patient Advice and Liaison Service (PALS)
PALS is a valuable source of information about which organisations can help, or if you have questions about what your care may involve.
Our Patient Advice and Liaison Service is available for patients, their families or carers. If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, we can help you with your questions or concerns.
PALS is a service for anyone using the local NHS. Many problems, upsets and concerns can be sorted out locally and quickly by identifying the problem and trying to resolve it. Prompt action can stop problems escalating. After listening to your concern, we will discuss the options available with you and offer further assistance if required. If the problem is such that we cannot resolve the situation personally, we will put you in touch with the most appropriate person to help.
Do remember that you have the right to expect:
- respect for your privacy, dignity and religious and cultural beliefs
- protection of your right to confidentiality
- access to appropriate services if you are disabled
A PALS Officer is available Monday to Friday, between 9am and 4pm. Please contact them preferably by email or by calling 01803 655838. Please note that due to unprecedented operational pressures currently, it might take longer than usual to get back to you. We apologise for any inconvenience.
We also have the following information leaflet: Patient Advice and Liaison Service.
There are advocacy organisations who can support you to provide feedback if required:
Support Empower Advocate Promote (SEAP)
Tel: 0330 440 9000
Devon Advocacy Consortium
Tel: 0845 231 1900