Patient Advice and Liaison Service (PALS)

PALS is a valuable source of information about which organisations can help, or if you have questions about what your care may involve.

Our Patient Advice and Liaison Service is available for patients, their families or carers. If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, we can help you with your questions or concerns.

PALS is a service for anyone using the local NHS. Many problems, upsets and concerns can be sorted out locally and quickly by identifying the problem and trying to resolve it. Prompt action can stop problems escalating. After listening to your concern, we will discuss the options available with you and offer further assistance if required. If the problem is such that we cannot resolve the situation personally, we will put you in touch with the most appropriate person to help.

Do remember that you have the right to expect:

  • respect for your privacy, dignity and religious and cultural beliefs
  • protection of your right to confidentiality
  • access to appropriate services if you are disabled


A PALS Officer is available in person, Monday to Friday, between 9am and 4pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. Alternatively you can ask one of the ward staff to contact them for you. They can also be contacted by Text Phone on 01803 654742 or by email (your email will go direct to PALS).

We also have the following information leaflet: Patient Advice and Liaison Service.

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