Patient Advice and Liaison Service (PALS)

COVID-19 – Service updates

Please note that due to unprecedented operational pressures currently, it might take longer than usual to get back to you. We apologise for any inconvenience.

Thank you

Feedback and Engagement Team
Torbay and South Devon NHS Foundation Trust
Bowyer Building
Torbay Hospital
Lowes Bridge
Torquay TQ2 7AA

Patient Advice and Liaison Service (PALS) is a valuable source of information about which organisations can help, or if you have questions about what your care may involve.

PALS is available for patients, their families or carers. If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, we can help you with your questions or concerns.

PALS is a service for anyone using the local NHS. Many problems, upsets and concerns can be sorted out locally and quickly by identifying the problem and trying to resolve it. Prompt action can stop problems escalating. After listening to your concern, we will discuss the options available with you and offer further assistance if required. If the problem is such that we cannot resolve the situation personally, we will put you in touch with the most appropriate person to help.

Do remember that you have the right to expect:

  • respect for your privacy, dignity and religious and cultural beliefs
  • protection of your right to confidentiality
  • access to appropriate services if you are disabled

PALS Team

A PALS Officer is available Monday to Friday, between 9am and 4pm. Please contact them preferably by emailing the Patient Advice Liaison Service (tsdft.feedback@nhs.net) or in writing if at all possible; or by calling 01803 655838.

We also have the following information leaflet: Patient Advice and Liaison Service which explains the Trust’s complaints procedure.

Advocacy support

If you require advocacy support, these organisations can assist you to provide feedback if required:

The Advocacy People
Tel: 0330 440 9000
Email: info@theadvocacypeople.org.uk
Web: www.theadvocacypeople.org.uk

Devon Advocacy Consortium
Tel: 0330 440 9000
Email: devonadvocacy@livingoptions.org

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