How to access Technology Enabled Care (TEC)
There are two access routes for TEC
1. Purchasing privately
Devon County Council
For people living in the Devon County Council area:
- Use the Devon County Council Care and Support pages which will guide you through support and information
- Use the Devon County Council online self-help tool
- The Independent Living Centre has a range of TEC options to look at. They do not sell items, but have Occupational Therapists who can advise on what may be suitable.
- There are many well-known online shopping retailers which stock a wide range of solutions
Torbay Council
For people living in the Torbay Council area:
Technology Enabled Care Service is being transferred to a new provider, Livity Life, another national TECS provider affiliated with Millbrook Healthcare. If you have TEC at home, this will continue to be monitored by the same receiving centre, and you can continue to use it as usual. We will transfer your details to the new TECS provider as we transition from one to another; you will not notice a change in the function of your equipment. If you have a private arrangement with NRS, you will shortly be contacted by either Appello or Livity Life to discuss how your Direct Debit can be transferred.
Livity Life – Exeter Office
Tel: 01803 303173
Email: Torbay TECS
2. Funded via Local Authority
Provision of TEC can be assessed for via the Council area you live within, i.e. Torbay Council or Devon County Council.
Devon County Council
If you live or are registered with a GP within the Devon County Council area, TEC is provided and funded by Devon County Council following an assessment under the Care Act, which shows that you have an eligible need and you meet the criteria for funded technology.
Millbrook Healthcare is commissioned by Devon County Council to deliver and install TEC solutions to the people of Devon.
Please contact Care Direct for an assessment of your needs.
Care Direct telephone number: 0345 155 1007
Care Direct email: csc.caredirect@devon.gov.uk
Self-assessment tool: https://www.equipmentadvicedevon.org.uk/
Devon County Council website: https://www.devon.gov.uk/care-and-health/
Torbay Council
Technology Enabled Care Service is being transferred to a new provider, Livity Life, another national TECS provider affiliated with Millbrook Healthcare. If you have TEC at home, this will continue to be monitored by the same receiving centre, and you can continue to use it as usual. We will transfer your details to the new TECS provider as we transition from one to another; you will not notice a change in the function of your equipment. If you have a private arrangement with NRS, you will shortly be contacted by either Appello or Livity Life to discuss how your Direct Debit can be transferred.
Livity Life – Exeter Office
Tel: 01803 303173
Email: Torbay TECS
If you live within the Torbay Council area, TSDFT may provide TEC following an assessment under the Care Act, which shows that you have an eligible need and you meet the criteria for funded technology. For an assessment please contact the Customer Service Centre (CSC) on 01803 219700.