Accessibility statement

This accessibility statement applies to the website available on the domain torbayandsouthdevon.nhs.uk

This website is run by Torbay and South Devon NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Adapting your experience: Recite Me

To help make our content more accessible, we use a tool called Recite Me. This provides reading and translation support. You can launch it by clicking the ‘Accessibility toolbar’ link at the top of every page.

Recite Me allows you to:

  • hear text read aloud: listen to any text on the site being read out
  • translate content: access written and spoken translations in over 100 languages
  • use reading aids: use a screen mask, ruler or magnifier to help you focus
  • change the look of the site: customise font types (including OpenDyslexic), sizes and colour themes
  • listen offline: convert selected text into an mp3 audio file

How accessible this website is

We know some parts of this website are not fully accessible:

  • some buttons do not have accessible names or clear visual outlines when you tab through them
  • some images do not have a text alternative (alt text)
  • some videos do not have accurate captions or transcripts
  • some complex online forms are difficult to use with assistive technology
  • while we have now tagged our PDF documents to improve how they are read by assistive technology, some older files may still not be fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you as soon as we can.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please use the ‘Found a problem with this page?’ link at the bottom of our web pages.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Torbay and South Devon NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • images and buttons: some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
  • visual focus: some links and buttons do not have a clear visual outline when selected using a keyboard. This fails WCAG 2.2 success criterion 2.4.7 (focus visible).
  • documents: while we have improved our documents by ensuring they are tagged, some older files may still have issues with reading order or missing alternative text. This fails WCAG 2.2 success criterion 1.1.1.
  • captions: some older video content does not have accurate captions. This fails WCAG 2.2 success criterion 1.2.2.

Disproportionate burden

We have assessed the cost of fixing all PDF and Microsoft Office documents published since September 2018. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. However, we have already taken steps to improve our archive by ensuring these documents are tagged for screen readers. We are focusing on ensuring all new documents from April 2023 meet full standards.

What we are doing to improve accessibility

We have a plan to improve accessibility by 30 December 2026. This includes:

  • fixing button labels and visual focus indicators across the site
  • ensuring all new video content includes captions and transcripts
  • training staff to create accessible content instead of using PDFs where possible

Preparation of this accessibility statement

This statement was last revised on 25 April 2026.

This website was last tested on 25 April 2026. The test was carried out internally by the digital communications platforms lead.