New community service is helping people to remain independent and avoid a hospital admission

Published: 17 June 2026

A pioneering integrated community service that supports older people living with frailty to stay well and independent has been officially opened.

The Harbour brings together specialist healthcare professionals in one team to provide joined-up care for older people living with frailty. This includes an assessment which considers all their needs, access to urgent tests and treatment and support from the Harbour at Home team (also known as a virtual ward) to support people in the comfort of their own home or care home.

The service, which is based at Newton Abbot Hospital, has received more than 850 referrals since it opened last November, with more than half of these patients (54%) supported to stay at home as a safe and effective alternative to admission to the acute hospital or Emergency Department.

Former patient Maureen Purdy, who experienced first-hand the difference this kind of care can make, was the guest of honour at a celebration event on Friday 12 June. Maureen was supported by health teams after a serious fall at home but, with the team’s help she continued her recovery and regained her strength and confidence at home.

She said: “It’s a fantastic service and team were welcoming and incredibly kind. They listened to me and helped me to get back on my feet and become independent. With their help, I was able to walk again, prepare my own meals and build up the confidence to return to my normal routine.

“I was slightly nervous when I was told I was ready to return home, but knowing I had phone support if I needed it really reduced my anxiety and reassured me that I wasn’t alone; being able to sleep in my own bed again was the best feeling. I feel very lucky and I would recommend this service to anyone; it has made such a difference to my recovery.”

The service is part of a wider NHS ambition to move more care out of hospitals and into the community, making it easier for people to get the support they need closer to home.

Dr Kath Bhatt, Clinical Lead for The Harbour, said: “Most older people tell us their priority is to remain independent and well in their home for as long as possible. We know hospital stays can set people back, especially for those living with frailty.

“The Harbour allows us to bring a multi-skilled team together to urgently wrap round the patient when they need it most, providing joined-up, personalised care either in our dedicated unit or at home where appropriate. It’s already making a real difference and helping people recover, stay well and avoid hospital admission unless it is essential.”

The Harbour works closely with GP surgeries, the ambulance service, community services, care homes and home care companies to ensure people get the right care at the right time.