British Sign Language users
InterpretersLive! video service
Torbay and South Devon NHS Foundation Trust enables British Sign Language users to contact us using a sign language interpreter, through the InterpretersLive! service, provided by Sign Solutions.
Contact us through a sign language interpreter
Service availability
Our InterpretersLive! service is available on-demand 7 days a week between 8am – 12 midnight. You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.
User guides
User guides are available to support users of the InterpretersLive! service. Please select an option for more information.
Support
For troubleshooting and how to download the app, please visit the InterpretersLive! website.
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow our guidelines.
Privacy
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.
Sign Solution’s full privacy policy can be viewed on their website.
BSL interpreting cards
As a member of the 2015 NHS Employers Equality and Diversity Partners Programme, we have been fortunate to share ideas with our colleagues around the UK. Another NHS organisation, together with their local authority have consented to us adopting the below BSL interpreting cards.
The cards will enable service users to highlight to staff their additional needs. As a BSL user (patient, parent, carer, relative), please hand this card to a member of staff who will find instructions on the reverse on how to book translation and interpretation services. Staff will book a double appointment where possible to allow time for interpretation together with the ensuring the additional need is flagged on your personal records.
For more information on how to use this card, please see the supporting leaflet on How to use the BSL Interpreting Card.
