British Sign Language users

InterpretersLive! video service

Torbay and South Devon NHS Foundation Trust enables British Sign Language users to contact us using a sign language interpreter, through the InterpretersLive! service, provided by Sign Solutions.

Contact us through a sign language interpreter

Service availability

Our InterpretersLive! video service hours are 8am to 12 midnight, 7 days a week. If an interpreter is not immediately available, please hold or retry later. Outside of these hours, please call 0843 178 0773 and select option 2 to pre-book an interpreter, who can be online within 30 minutes.

Minimum requirements

This service is accessible via Windows, and Apple Mac OSX supported devices. You need a webcam and a broadband upload speed of 1Mb and Flash player. When accessing the service for the first time via iPad or Android device, please contact us for your free app invitation.

The service is compatible with the following browsers:

  • Google Chrome version 46 and later
  • Firefox version 45 and later
  • Opera version 39 and later

If you are using Safari 9 or Internet Explorer 11, you will be prompted to download a plugin. You will only need to do this once. Next time you access the service, you will be taken straight to the call button.

Support

If you are having difficulties connecting to the InterpretersLive! service, please watch our troubleshooting guide video (video transcript available).

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow our guidelines.

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.

BSL interpreting cards

As a member of the 2015 NHS Employers Equality and Diversity Partners Programme, we have been fortunate to share ideas with our colleagues around the UK. Another NHS organisation, together with their local authority have consented to us adopting the below BSL interpreting cards.

The cards will enable service users to highlight to staff their additional needs. As a BSL user (patient, parent, carer, relative), please hand this card to a member of staff who will find instructions on the reverse on how to book translation and interpretation services. Staff will book a double appointment where possible to allow time for interpretation together with the ensuring the additional need is flagged on your personal records.

For more information on how to use this card, please see the supporting leaflet on How to use the BSL Interpreting Card.

BSL Interpreting Card

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