Patient experience
Ensuring patients have a good experience of hospital services is a key priority for the Board of Torbay and South Devon NHS Foundation Trust.
To help the Trust monitor and improve patient experience a number of mechanisms are in place. Some of these are overseen by the Trust while others are overseen by external organisations. Together they provide an effective means for the hospital to listen, monitor and improve the patient experience as necessary.
Key methods of monitoring patient experience at Torbay Hospital include:
Care Quality Commission (CQC)
The Care Quality Commission (CQC) oversees:
- Adult inpatient survey
- Children and young people’s patient experience survey
- Maternity survey
- Urgent and emergency care survey
- Urgent treatment centre survey
- Outpatient survey
- CQC full registration
Visit the CQC website for our patient experience surveys.
Care Quality Commission dissent posters
NHS hospitals must display dissent posters in easy-to-see places, like waiting areas and wards. These posters tell patients that they have the right to say no to care or treatment from a specific person if they have any concerns.
This is part of the CQC’s work to support patient choice, safety, and confidence in healthcare.
Other methods
Other methods of monitoring patient experience include: