Patient Advice and Liaison Service (PALS) and Complaints

We want everyone using our services to have a positive experience. Whether you have a question, concern, compliment or complaint, we are here to listen and help.

Many questions and concerns can be resolved quickly by speaking with the team providing your care, or by contacting our Patient Advice and Liaison Service (PALS). If you would like the Trust to formally investigate your concerns, you can make a complaint.

Your feedback helps us understand what we are doing well and where we can improve.

• Patient Advice and Liaison Service (PALS) advice, feedback and compliments
• Complaints