Patient Advice and Liaison Service (PALS)

PALS is a confidential service providing information, advice and support to patients, families and carers.

The team can:

help answer questions about our services
support you to raise concerns about your care or treatment
liaise with departments on your behalf
help resolve issues quickly and informally
signpost you to other sources of support
provide information about making a complaint where needed

Many concerns can be resolved through PALS without the need for a formal complaint. If the matter requires further investigation, the team will explain the options available to you.

PALS team

A PALS Officer is available Monday to Friday, 9am to 4pm.

The quickest way to get in touch is by using the online contact form on this page.

You can also contact us by post or by calling 01803 655838.

PALS contact form

Use this form to send an enquiry or compliment to the PALS team.

What would you like to contact us about?

Select the option that best describes why you are contacting us.

EnquiryCompliment

Who is completing this form?

Tell us whether you are completing this form for yourself or on behalf of someone else.

I am completing this form for myselfI am completing this form on behalf of someone else

Would you like a response from the PALS team?

Select "Yes" if you would like us to contact you about your enquiry or compliment.

YesNo

About you

Your full name (required)

Your preferred name

Contact details

Please provide at least one contact method so that we can get in touch with you.

Email address

Phone number

Postal address

Preferred contact method

Best time to contact you, if by phone

Details of the person this contact relates to

As you are completing this form on behalf of someone else, please provide their details below.

Your relationship to this person (required)

Full name (required)

Preferred name

Date of birth (DD/MM/YYYY) (required)

NHS number (if known)

Postal address

Details of your enquiry or compliment

Department, ward, team or service involved (required)

Tell us about your enquiry or compliment (required)

Please include as much detail as possible, including relevant dates, locations and the people or teams involved, if known.

Number of characters remaining: 3000

Please click the send button once. The form may take a moment to submit. A thank you message will appear if sent successfully.

For information on what we do with your data, please see our privacy notice.

Postal address only:

Feedback and Engagement Team
Torbay and South Devon NHS Foundation Trust
Bowyer Building
Torbay Hospital
Lowes Bridge
Torquay TQ2 7AA

Information leaflets

We have the following information leaflets: