Financial Assessment and Benefits

Tel: 01803 219700 (ask for the FAB Team)

The Financial Assessment and Benefits (FAB) Team help clients (and their carers when needed) to complete financial assessments for social care services and offer full benefits advice. We have to work to certain rules and regulations for both charging for care and making benefit claims.

We are a visiting team who will see you in your own home or wherever you choose. You can have someone else present. This could be family, friends or anyone of your choice. Our visiting officers will have their identity cards to confirm who they are. We are accredited by the Department for Work and Pensions and Torbay Council, so we are able to verify the information needed for claims such as Pension Credit and Housing Benefits. When we review your charge we may do this over the phone or by post.

The team aims to undertake a fair and accurate financial assessment for social care services, whilst actively promoting welfare benefits advice and other information as part of a wider commitment to social inclusion.

Why do we charge?

Unfortunately care and support services are not free, and the Government rules at the moment advise how we are to charge for residential care, nursing care and non-residential services. See the Department of Health website.

How to access our services

The FAB team will contact you when we receive a referral from your key worker. They will let us know what services you need; this could be chargeable services or benefits advice. Or you can contact us directly on 01803 219700 and ask for the FAB Team.

The Financial Assessment Process

The Deferred Payment Agreement

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