Physiotherapy appointment service

Physiotherapy helps you regain strength and function after an injury, such as a mild joint sprain or muscle strain. However, not everyone needs to see a physiotherapist.

Watch this short video to learn how to manage your injury at home and identify when you should seek further medical advice.

Before you book, please see our things to try before your physiotherapy appointment. Self-care can often help you recover faster while you wait.

Are you eligible for our service?

Our musculoskeletal (MSK) physiotherapy service is available to patients registered with a GP practice in any of the following areas:

  • Torbay: Brixham, Paignton, Torquay
  • South Devon and Teignbridge: Ashburton, Bovey Tracey, Dawlish, Ipplepen, Kingskerswell, Newton Abbot, Teignmouth
  • South Hams: Chillington, Dartmouth, Totnes, and surrounding areas

We offer appointments at local community hospitals across these locations.

This service is specifically for joint, muscle, and bone conditions. If you need support with any of the following, please speak to your GP to arrange a referral to a specialist team:

  • Neurological conditions: such as Parkinson’s disease, Multiple Sclerosis (MS), or stroke recovery
  • Paediatric conditions: such as childhood developmental issues or Cerebral Palsy

How to book an appointment

Call us

You can book by calling the team directly.

  • Phone: 0300 456 9987 (charged at local rate)
  • Opening hours: Monday to Friday, 8:30am to midday

Our lines are often busy. If you cannot get through on your first attempt, please keep trying. A member of our booking team will answer your call as soon as they become available.

Self-refer online – our recommended option

You can submit a self-referral online in two steps:

1. Sign up to MY CARE

MY CARE is the quickest way to view your hospital information digitally, message your care teams, and manage your appointments.

2. Complete the online referral form

Once you have signed up to MY CARE, complete the online referral form on this page. You will be asked on the form to confirm that you have an active MY CARE account.

Our Physiotherapy Booking Team will aim to send your appointment details directly to your MY CARE account within seven days. Please check regularly for updates.

Previously used Patients Know Best (PKB)?

We no longer use Patients Know Best (PKB) for physiotherapy self-referrals. If you previously used PKB, you will need a MY CARE account before completing the online self-referral form.

Physiotherapy self-referral form

    You must have an active MY CARE account before completing the form. If you do not have a MY CARE account, we will be unable to process your self-referral.

    Your details

    Select New if you have not been seen by our physiotherapy team for this condition before, or if it has been more than 6 months since your last appointment. Select Follow-up if you have been seen within the last 6 months.

    Further details
    Your self-referral information

    Please click the send button once. The form may take a moment to submit. A thank you message will appear if sent successfully.

    For information on what we do with your data, please see our privacy notice.

    Virtual appointments

    Initial appointments are held via secure video consultation so you can see a senior physiotherapist from the comfort of your home.

    What is a virtual appointment?

    The MSK Physiotherapy Service uses secure video consultations for initial appointments. This allows you to see a senior physiotherapist from the comfort of your home.

    During your video appointment, your physiotherapist will:

    • discuss your symptoms and concerns
    • assess your condition
    • provide expert advice and self-management information
    • agree a treatment plan with you

    Choosing your appointment type: Initial face-to-face appointments are available, but waiting times are usually longer than for video consultations. If you need follow-up appointments, these are usually held face-to-face.

    How to join your video consultation

    Your assessment will take place via Microsoft Teams. We will send your joining link the day before your appointment by text message, email, or through your MY CARE account. If you have not received your link, please call the Booking Team to resend it.

    To prepare for your call:

    • Find a private space: Choose a quiet room where you feel comfortable. You may be asked to show the area of your body that needs treating.
    • Check your device: You can use a smartphone, tablet, laptop, or desktop computer. Your device needs a working camera, microphone, speakers, and internet connection.
    • Check your battery: Make sure your device is fully charged or plugged into a power source before your appointment starts.

    For more details, read our guide to joining your video consultation (PDF).